Setup · Troubleshooting · Repair · Optimization P:860.659.0012
Small Offices' and Homes' PCs and Networks 269 Hopewell Rd
FULL TIME SINCE 1996! So. Glastonbury, CT 06073

Steven Summit, J.D., A+, MCP

 

Experience With Personal Computers Since 1983

 

 

Steven Summit graduated from Bloomfield High School in Bloomfield, Connecticut, earned a Bachelor of Arts from the University of Chicago, Chicago, Illinois, a Juris Doctor from Gonzaga University School of Law, Spokane, Washington, an A+ Certified Service Technician certification from the Computer Technology Industry Association, and a Microsoft Certified Professional certification from Microsoft Corporation.
"Computers are not easy to fix. There are no secrets to fixing computers; only extensive training, continual study, and daily experience."
If you are experiencing any of these issues:

Your Microsoft Windows based PC's hardware isn't working properly.

Your Windows operating system, software applications, or network isn't functioning properly.

You're having difficulty accessing the Internet.

You suspect that your computer is infected by, or has become intolerably slow due to, some sort of malware.
OR DO YOU WANT:

Set up a PC, operating system, software application, add-in card, peripheral, or other hardware?

Set up a Windows network (wired or wireless) to allow multiple PCs to share a fast access Internet connection, and optionally, printers, files, and external storage?

Proactively protect your PC against malware, data loss, or electrical problems?

Clean up or replace your PC's hard drives, transfer data, or remove uninstallable programs?

AND:

You also want to insure the integrity of your PC and its data, by having all work done on your premises?

You want to have your PC optimized at the same time?

You don't want to unplug your PC, lug it into a shop, wait days to get it fixed, return to the shop to pick it up, haul it back to your home or office, and set it all back up again?

OR:
Are you simply out of time and patience; or do you lack the expertise and are in need of computer related advice, answers, workarounds, or repairs?
Then, CALL us right now!
Our code of conduct:

We pledge to exercise judgment, self-restraint, conscience, and responsibility in all our professional conduct.

Working Relationships

• We will serve our clients with integrity, competence, and objectivity, and will treat them with respect and courtesy.
• We will offer services in those areas in which we are qualified and will accurately represent those qualifications in both verbal and written communications.
• When unable or unqualified to fulfill requests for services, we will make every effort to recommend the services of other qualified businesses and/or other qualified professionals.
• We will advertise our services in an honest manner.

Confidentiality

• We will keep confidential all client information, both business and personal.
• We will not use proprietary client information unless with the client's permission and not use any client information to benefit ourselves or our business unless with the client's permission.

Fees

• We will charge fees and expenses which we deem reasonable, legitimate, and commensurate with our experience, the services we deliver, and the responsibilities we accept.
• We will communicate to our clients in advance, our rates, fees, and, to the extent possible, our expected expenses.
• We will make recommendations for products and services with our client's best interests in mind.


Work Agreement
Loss of Data

Data is any important information on your computer such as e-mail (read or unread), family pictures, financial records, or other user created or someone else’s created documents. Data is the most important part of a computer system because it is often irreplaceable.

Any data on the computer(s) needing service are the client’s responsibility and should be backed up onto other media prior to any services being performed. You, the client, are responsible for backing up your own data. You may request that On-Site Personal Computer Support, LLC back up your data for you at the stated hourly fee, however, we do not guarantee any backup.

If the computer needing service has any spyware or viruses which may have contributed to problem(s) that the client reported, or seeks repair of, the data and/or the operating system may have become, or may become during repair, corrupt, deleted or inaccessible as a result. This may require the re-installation of the operating system, and reconfiguration of any personal use profile accounts, and if we perform same, at additional cost to you, per our hourly rates. Also, due to the process of any computer repair or coincidental mechanical failure, data may get damaged or deleted and may not be recoverable.
Ownership
You must own and demonstrate ownership of any software that is to be installed or re-installed on your computer by the by having and showing On-Site Personal Computer Support, LLC the original software CDs and the appropriate keys and/or serial numbers.
Privacy & Confidentiality
We will not browse through your hard drive looking at your data; however, we may inadvertently see data during the course of our work. Please remove any personal or private files you do not want others to see. Any private information stored on your computer and viewed by us will be held confidential unless agreed otherwise. Nevertheless, we may still be required by law to report certain matters.
Liability
Except as stated in the “Warranty” section below, On-Site Personal Computer Support, LLC’s liability for damage to your computer is limited only to any damage which is determined to be caused by our negligent acts or negligent omissions and is limited to the total price of our original repair work.
Indemnifications and Hold Harmless Clauses
You agree to indemnify and hold harmless On-Site Personal Computer Support, LLC for: any and all hardware or software malfunctions that may occur during or after work is performed on your computer, and for any results thereof;
  • any and all data or software that may be lost or erased, as well as for any consequence thereof;
  • any software repairs necessary after a virus has been detected and removed from a computer;
  • any reinstallation of the operating system, programs, or reconfiguration of any personal use profile accounts needed to restore the effected system back to normal operation.
Although On-Site Personal Computer Support, LLC will take every precaution to preserve all data and software on the computer, you acknowledge that data loss may occur and/or software operation may be compromised.
Warranty

On-Site Personal Computer Support, LLC DOES NOT WARRANT hardware or software purchased via us. Your warranty, if any, for hardware or software purchased is with its manufacturer, licensor, or original place of purchase. On-Site Personal Computer Support, LLC does agree to help you, to the extent reasonably possible, with such original manufacturer, licensor, or original place of purchase only if such hardware or software is purchased via On-Site Personal Computer Support, LLC.

On-Site Personal Computer Support, LLC DOES WARRANT its work only to the following extent: we will demonstrate to you at the time you pick up your computer at our office, if work is done there, or at the time of completion of our work done at your location, if you are there to do so, that the service is complete and correct to the extent reasonably possible at that point in time and/or you may operate the computer to determine same. Furthermore, except as stated otherwise above, On-Site Personal Computer Support, LLC will try, to the best of our ability, to correct or “make whole” the results of any of our work for one (1) month from the date of service, with the exception of that caused by your misuse, mistreatment, abuse, or the like, or the visiting of porn sites, post repair, via the computer serviced. Reoccurrence of viruses and/or spyware maybe your fault, post repair.
All trademarks on this site are the properties of their respective owners. Except where noted otherwise, all site contents are copyright by On-Site Personal Computer Support, LLC. All rights reserved. No part of the text or graphics on this site may be reproduced, retransmitted or otherwise redistributed in any form or by any means, electronic or mechanical, including by photocopying, facsimile transmission, recording, rekeying, or by using any information storage and retrieval system without written permission from On-Site Personal Computer Support, LLC.